Emails With Microsoft

I found Microsoft's service unacceptible, so I sent an email (through the Xbox.com website/support) letting them know that I was disappointed. This was a small portion of their response:

"The console has no defects and it is fully functional. The service center fully tests the console. The console you receive is a fully functional console in exchange for a problematic console."

Really? If the console I received was fully tested, then the testing needs to be fully tested. The console I received was not functional, as evidenced by it's complete failure in 9 days.

Now where's the phone number for that local news, consumer advocate??? This could be bad for 360 sales as X-mas approaches.